We Need Strong Customer Service
Customer service is a huge factor in the success of any business operation. Whether large or small, the outlook of the customers can greatly impact the image of any business. If the work is seen as incomplete or poorly done, customers will pass that information on when neighbors, families or friends inquire about a particular service. On the other hand, if they are really happy with the service, many neighbors and friends will be willing to pay a little extra for the reliability spoken of by the initial customer. For many businesses that are just starting out, there is a lot of owner direction and a strong push for high quality when first working with customers. If a Manhattan window cleaning company wants to build its clientele, it can be greatly benefited by customer recommendations. However, with any business, it is easy for those standards to fall as the company grows.
As the owners of the business become responsible for more employees and a larger customer base, it is common for them to become less involved in the day to day business matters. This is a natural result of the art of delegation that many companies use when they employ managers over certain groups. Though the owners may have high standards as an expectation, if they are not communicated clearly to the other members of the team, then some beginning gaps in the types of services offered can appear. They are usually minor to begin with, but grow even more as the company continues to expand.
In some cases, the success of the company continues despite the changes in the standards. Other times however, the drop can cause dissatisfaction, especially with customers who were served from the start of the company and can see the difference in services. For a window cleaning company, every customer counts and is an important contributor to the success of the overall operation. As a business grows, there are some methods that can be used in order to help keep standards equal to the beginning levels or improving in response to customer needs.
Whenever possible, it is important for the owners of a business to interact with customers and mingle with employees as they work. Though it may seem strange at first and maybe a little suspect in some cases when people are not used to the added attention, it can grow into a better working relationship. When genuine interest is shown in the day to day activities and work that employees complete, a higher level of trust can be created. Having this in place can improve channels of communication and the owners can receive better feedback both from workers and customers. This allows more viewpoints to be taken into consideration when the owners consider changes to procedures and services, that can help make the changes much more effective.
Since a window cleaning company goes on site in order to complete job orders, it is important to be consistent in providing services and project a professional image when interacting with the clients. Many customers appreciate consistency and if the people working on the job site are agreeable and responsive to the needs of the unique location, then that leaves a positive impression that benefits all involved. It is also important to keep up to date on techniques and practices in the industry. With the increasing interest in green options, it is important for a window cleaning company to be able to answer customer questions regarding such matters. If the information is not known when the question is initially asked, then it is important to respond promptly as soon as the information is available.